I.T. Technical Support Retainers
Onsite & Remote IT Support
Maintenance and Support Service Options
TechiT sets high standards for friendly, reliable customer support and provides a comprehensive solution that gives you the protection and assurance you require at a price you can afford. We strive to provide an exceptional customer experience, one in which we become a trusted adviser while bringing valuable, innovative ideas and solutions to our clients. Whether you have a simple question or have a highly technical issue, our IT support experts will promptly resolve your issue.
Remote Support
Remote support is a convenient and cost-effective option that directly provides immediate response times over the internet to your PC/MAC computer systems, secured and encrypted. We offer Remote Support at a discounted rate to assist our clients in reducing the extra expenses of onsite service calls.
Onsite Support
If you experience network or service issues that cannot be resolved remotely, TechiT will send an experienced technician to provide onsite support. New desktop installs, PC replacements, hardware or infrastructure resolutions are common onsite tasks our technical staff manages.
Managed Services / Managed IT Support SLA Plans & Time-block Retainers
If you know that a fixed number of support hours will be required during the year, you can plan your expenses and receive the best hourly rates by contracting one of our Managed Support SLA plans. To increase your savings, an additional discount is applied for obtaining a semi-annual or annual SLA Service Agreement. For more information regarding our SLA plans, visit the Available Managed Support SLA Plans section of our website or click here to go there now.
Technical Support Availability
Our team of technicians is available during regular business hours to resolve your system and service-related problems. For service needs, please email us at [email protected], or call us at 1 (888) 7-TECHIT, press option 2 for the Support Department if prompted.
TechiT Service’s Promise: Customer Satisfaction and High Quality Support
We strive to build strong relationships with our clients and continuously seek to develop ways in which we can ensure the services we are providing are in alignment with your needs. We’re committed to providing the highest level of customer support across all of our service offerings.
For a smooth operating and reliable system, contact us today! Let TechiT Services support the functionality of your team and the health of your network.